Questions, answered
Can I take an Elala on a plane?
Yes on most airlines. Every Elala uses a removable 96.2 Wh battery, which is under the 100 Wh carry-on limit. The battery always travels in your cabin bag, never in checked luggage. The Lite, Pro and Master are carry-on sized; the P28 is a checked bag. Airline rules vary (United lists the Pro as not approved), so check with Air New Zealand, Qantas or your carrier before you fly.
How fast does it go?
Up to 18–26 km/h depending on the model, on private property. On NZ footpaths, NZTA says ride at a speed that doesn’t put other people at risk and give way to pedestrians, so in terminals and crowds use the slowest mode.
How far does it go on a charge?
About 10 km, which covers the longest airport walks several times over. A full charge takes about 60 minutes, and the battery’s USB-C port can charge a phone up to 6 times.
How much weight can it carry?
Riders up to about 110 kg (Lite, Pro, Master) or 130 kg (P28), plus around 11 kg hands-free carry when you’re walking it. The Master and P28 are rated for two riders.
Can kids ride it?
Yes, with an adult supervising. Use the slowest speed mode and keep it to private property or quiet spaces.
What about delivery, returns and warranty?
Next-day dispatch from Auckland, 30-day returns and a 1-year warranty. Your Consumer Guarantees Act rights also apply.
Can I try one first?
Yes. We bring the whole range to your home, hotel or office anywhere in Auckland for a free test ride.
Is Afterpay available?
Yes. Reserve your build on the site with no payment, and we send a secure payment link with Afterpay, finance or pay-in-full options.